FAQ
Quick answers to the questions people ask most.
Does a Viewer count as a seat?
No. Seats only count Owner, Admin and Developer accounts: anyone who can write a ticket or control a run. Viewers are free and unlimited on every plan. See Users, seats and projects.
Should I pay monthly or annual?
Annual costs 10× the monthly price ("two months free"), so paying monthly costs 20% more over a year. The same ratio applies to extra seats and extra projects, not just the base plan.
What happens exactly when my trial ends?
Nothing is deleted. The instance goes read-only for new work, the same Expired state described for a lapsed paid license, until you choose a plan. Unlike a paid license, the trial has no grace period: it goes straight from Active to Expired on day 15.
Can we pay by invoice instead of a card?
Larger accounts can be billed by invoice (net-30) instead of a credit card. Talk to sales about setting this up on your account.
What's the support response time on my plan?
| Plan | Response time |
|---|---|
| Starter | Email, within 2 business days |
| Team | Email, next business day |
| Business | Within 4 business hours |
| Enterprise | Custom SLA |
See pricing for the full tier comparison.