Troubleshooting & FAQ
How to get help
What's in the diagnostics bundle, and what to include in a support request.
Download diagnostics
Settings → System → Download diagnostics bundles up:
- Product and dependency versions
- Your configuration, with every secret value redacted
- A scrubbed tail of the recent runlog
- The latest health-check output
The same redaction that protects logs, the live run view and the audit log applies here: no key, token or password is ever included in the bundle, so it's safe to attach to a support request as is.
What to include in a support request
- The diagnostics bundle
- Which ticket or project it's about, and roughly when it happened, if relevant
- What you expected to happen, versus what actually did
That's usually enough to start from without a back-and-forth just to establish the basics.
Response times
Covered in the FAQ: they depend on your plan.